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Frequently Asked Questions

What is a freight forwarder?

A freight forwarder is a company that organizes shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer, or final point of distribution. They act as intermediaries between the shipper and transportation services, handling documentation, customs clearance, and more.

Who is the consignee and who is the consignor or shipper?

The consignor, also known as the shipper, is the person or company that sends goods for delivery. The consignee, on the other hand, is the person or company that receives the goods upon arrival at the destination.

Does my shipment need any special packaging for freight shipping?

Yes, depending on the type of goods being shipped, special packaging may be required for safe and secure transportation. Fragile items, hazardous materials, or perishable goods may need specific packaging guidelines to ensure they arrive intact.

Do I need to know the weight of my goods?

Yes, knowing the weight of your goods is crucial for determining shipping costs and selecting the appropriate transportation method. Freight carriers often use weight as a primary factor in calculating shipping charges.

Does size matter for air shipment?

Yes, both weight and size are important factors for air shipments. Airlines have specific guidelines for maximum dimensions and weights for cargo, and exceeding these limits can affect shipping costs and feasibility.

How is chargeable weight calculated?

Chargeable weight is typically calculated based on the actual weight or the volumetric weight of the shipment, whichever is greater. Volumetric weight considers the volume of the package in relation to its weight, ensuring fair pricing for bulky but lightweight items.

What is the maximum size or weight?

The maximum size and weight of shipments can vary depending on the carrier, mode of transportation, and destination. It's essential to check with your freight forwarder or carrier for specific guidelines to avoid any issues during shipping.

Can you ship my vehicle internationally?

Yes, many freight forwarders offer international vehicle shipping services. They can help with the necessary documentation, customs clearance, and transportation arrangements to get your vehicle safely to its destination.

Do you have a warehouse where I can drop off the cargo?

Yes, we have warehouses and distribution centers strategically located to facilitate drop-off and storage of cargo. This allows for convenient and secure handling of your goods before they are shipped to their final destination.

How and where can we pick up the cargo at the destination?

Upon arrival at the destination, you can arrange for pickup of your cargo at our designated facilities or specified locations. Our team will provide you with detailed instructions and assistance for a smooth and efficient pickup process.